- Returning Merchandise
If you'd like to return your purchase, we'd like to hear from you first. Please call 800-579-9086 so we can assist you. Returns must be made within 30 days of receipt. To return your products please include the packing slip with your return and ship to the address below. We suggest you ship via a traceable service to ensure delivery.
Sephora.com purchases can be returned by mail. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to Glädja by mail and we receive your item within 15 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.
If we receive your item by mail within 60 days of purchase, you will receive a full refund in the form of an online store credit for the item which may be redeemed at gladja.com.
Items may not be returned by mail, and will not be refunded, 60 days after the purchase date. Items shipped to Glädja outside of the returns window may not be returned to you.
Gladja.com is unable to offer exchanges by mail.
All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.