Frequently Asked Questions (FAQs)

Account

I forgot my password to access Glädja website. What do I do?

During the sign-in process, click the "Forgot password?" link. A new password will be sent to the email address associated with your online account.

I forgot which email address I used when I first signed up for an account at Glädja. What should I do?

Contact our Customer Service Team here.


Orders, Delivery & Returns

Where can I find details on shipping information?

Information on Standard Delivery Shipping, Rush Delivery, delivery times, and tax rates are located here.

How long does my refund take?

Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.

Where can I find details on returns and cancellations?

Information on returns and cancellations are located here.

Can I cancel my order?

When an order is placed on Gladja.com we begin processing the order immediately, to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

How will I know that you've received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.

How do I ship to an address other than my billing address?

Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book (so that you can access it for future purchases).

What happens if a product is backordered?

Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.


Credit & Payments

When is my credit card charged?

Items are charged to you when they ship, which is usually within two business days for in-stock items. If an item is temporarily unavailable, you will not be charged until it ships.

Which credit cards do you accept?

We accept payment by Amazon, PayPal, Visa, MasterCard, American Express and Discover Cards.

How is tax estimated for my order?

Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.


Products

What if I have questions about your products?

Please contact us online, or call us at (800) 579-9086.

Product Availability

Our websites carry a large assortment of products. Occasionally an item in our standard selection may be temporarily out of stock. At this time we do not have a backorder system.

Beauty Tips & How To’s

Our websites offer Tips and Tricks on each product page as well as on the Tips and Advice pages. You can access this valuable information by visiting the individual product pages or at the bottom of the website and selecting the Beauty Tips & How To’s links.

Web Site Color Disclaimer

The swatches and photography that are represented on this website have been provided to give you a visual representation of color options. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. However, due to variations in individual user's monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that the actual product color will be an exact match to the colors represented on this site. All colors are approximations of actual colors.


Email Subscriptions

How do I change my mailing or email address?

Please visit the My Account section of our website to update your personal information. You may also call Glädja at (800) 579-9086.

How do I remove my name from your catalog mailing list?

Fill out the form located here. Please allow approximately 3 months for your request to be processed.


Shopping Online

Must I create an account to shop?

You don't need to create an account to shop on the site. Users may make purchases without registering. However, registering is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, receiving Glädja Rewards Points or wish list. Additionally, when we have special offers, our registered users will be among the first to know. Creating an account with us is simple. All we need is your email address and a password.

Do I need to log in to make a purchase

You don't have to log in to make a purchase on the site. However, registering an account is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, receiving Glädja Rewards Points or wish list. Additionally, when we have special offers, our registered users will be among the first to know. Creating an account with us is simple. All we need is your email address and a password.

Pricing

All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.


Technical Support

What types of web browsers does your website support?

We support Internet Explorer 7, 8 and 9, the PC and Mac versions of Firefox 4, 5 and 6, Safari 4 and 5, and the current release of Google Chrome. To view all the features on our site, you must accept cookies, enable JavaScript and have Adobe Flash Player 9 or higher. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser to the latest supported version.


Other Questions

How can I get a hold of a real person or get a question answered?

To receive a personal response, contact us here. If you have a question that we did not address, please call Glädja at (800) 579-9086.

To contact us via postal mail, write to:
Aecetia Inc. / Glädja
Attention: Customer Service
650 Fifth Ave., Suite 2000
New York, NY 10111

Do you have an affiliate program?

Online partnerships and affiliations are reviewed on a case-by-case basis. Please contact us here if you are interested. Be aware that the high volume of requests received may delay our response to your inquiry.

Any other questions we haven't answered?

For questions we haven't answered, or information we haven't provided, please contact us here. We welcome your comments and suggestions, and thank you for shopping with us.