Get In Touch
How can we help you? Contact us anytime via email.
Where does GLÄDJA ship?
GLÄDJA currently ships to the USA - 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.
We currently only ship in the US and to Canada. We are working on bringing GLÄDJA everywhere else around the world. You can tweet us @gladjabeauty to let us know where you live, and we’ll be reaching you shortly!
- US, up to $49.99: $10 (3-7 business days)
- US, $50.00 and more: FREE SHIPPING (3-7 business days)
- Canada, up to $49.99: $15 (3-7 business days)
- Canada, $50.00 and more: FREE SHIPPING (3-7 business days)
PS: Please allow 1 to 2 business days for us to receive and process your order. Orders are shipped via USPS or Canada Post.
When will my order ship?
You order, we process, then we ship. It only takes a few seconds to order online. We then process the order, 1 to 2 business days. Orders placed after 1pm ET are processed the next business day. USPS then takes over for the delivery part. We send you an email with a tracking number, as soon as your order ships.
Shipping to Alaska, Hawaii, and Puerto Rico.
Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sometimes, the carrier takes 1 to 2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please contact us at firstname.lastname@example.org. We will look into it and send you our updated info.
How can I edit my shipping address?
If your wish to modify or correct your shipping address, please email email@example.com.
I have a question.To ask anything or to send us comments, email us at firstname.lastname@example.org. We will get back to you promptly.
How can I find out more information about a product?
On our website, you can learn all about our products by visiting their individual pages.
What skin & hair types are GLÄDJA products suitable for?
Easy: our products are appropriate for all skin & hair type. They are hypoallergenic, non-irritating, paraben free and alcohol free.
Do you test on animals?
No, we do not! None of our products are tested on animals and our PETA certification guarantees it.
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love our GLÄDJA product. Please contact us at email@example.com, with your order number and the products you'd like to exchange or return, and we'll do the rest.
I can’t find my return slip.
GLÄDJA packages do not include return slips. Simply contact us at firstname.lastname@example.org and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment, except for the shipping charges. Email us at email@example.com and we'll process your return.
How long does it take to process a return?
Credit card refunds usually take 5 to 10 business days to appear on your statement.
What should I do if I receive the wrong product?
Please contact us at firstname.lastname@example.org. We will correct it and ensure that you get the GLÄDJA product you ordered.
When will my credit card be charged?
Your credit card will be charged as soon as your order is received and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We do not accept checks or money orders.
What can I do if my payment is declined?
If your payment is declined, you can try one of the following:
- Check that you have entered the correct information for your card’s billing details (such as the security code and billing address).
- Check that your credit card is not expired.
- In some cases, your card issuer may decline your payment. They don’t tell us the reason for this, so it’s best to check with them.
If none of these apply, please contact us at email@example.com.
Are GLÄDJA products available anywhere besides gladja.com?
GLÄDJA products are available online at gladja.com, amazon.com and soon on jet.com.
How are GLÄDJA products different from other beauty brands?
We believe that everyone is already beautiful and that our beauty products are a fun, easy and personal way to enhance it. Whether you are on the go or have a more elaborate beauty routine, our products will fit your lifestyle and become a part of it that you will surely love.
How can I update my order?
Please email us at firstname.lastname@example.org if you would like to cancel or change your order. We process orders quickly, but we’ll do our best to update your order, as soon as we hear from you.
How can I check the status of my order?
You can view order status on your Account page. Your Account page is updated after you are charged for shipping and once your order is shipped.